Track 2: Transforming the Customer Experience

You’ve probably heard by now that the customer experience is the most important aspect of your interactions. No longer is it enough to provide a good product or a great price. The most successful companies place their consumers in the center, with numerous studies showcasing that companies maximizing the experience reap the rewards – everything from improved satisfaction and loyalty to increased revenue.

Join Marc as he covers how our care solutions can help you make the most out of each interaction.

• See new tools for measuring the true value of your care touch points
• Learn about new features to recognize your best customers, so you can provide a customized care experience
• Dive into our customer care roadmap, which will deliver valuable and actionable data from your customers' care interactions